Quotes for Arizona residents:
Office: (480) 502-6869
Toll-Free 1-800-955-6869
Fax: (480) 894-9707
About Blue Cross Blue Shield of Arizona
64 years
As the state's largest local health insurer, Blue Cross Blue Shield of Arizona (BCBSAZ) has been dedicated to offering health insurance products or services to Arizonans for 64 years.
1.8 million Arizonans
We touch the lives of 1.8 million Arizonans every year - from the 860,000 individuals, small business owners and large employers who rely on us to provide their health insurance products or services - to the 690,000 Medicare-eligible Arizonans who rely upon us to process their claims as Medicare's Part A fiscal intermediary.
85 million Americans
BCBSAZ is one of 42 independent licensees of the Blue Cross Blue Shield
Association. Nearly 85 million Americans - or one in four people - carry
a Blue Cross and Blue Shield ID card. The Blue Cross and Blue Shield Association
licenses BCBSAZ to offer certain products and services under the Blue
Cross and Blue Shield names.
6.8 million claims
BCBSAZ processed 6.8 million claims last year - about 27,000 claims each
day. 5.8 million claims were processed for our commercial customers and
1 million claims were processed for Medicare.
$2.3 billion
BCBSAZ processed $2.3 billion in claims volume last year, including Medicare.
98 percent accuracy
We paid our commercial claims last year with a 98 percent accuracy rate.
95 percent satisfaction rating
In 2002, nearly 95 percent of our customers rated us favorably by indicating
they were satisfied or very satisfied with BCBSAZ. This included brokers,
physicians, employer groups, individuals and hospital administrators we
surveyed throughout the year. By keeping our focus on customers, we have
been able to maintain high satisfaction scores every year.
1.4 million phone calls
Our claims and customer service team answered 1.4 million phone calls
last year - about 6,000 phone calls each day - with an average hold time
of 17 seconds or less.
6,900 physicians
Our network of participating physicians and hospitals continues to prosper.
We now have agreements with nearly all Arizona hospitals and more than
6,900 Arizona physicians.
1,358 employees
BCBSAZ has 1,358 dedicated employees in our Phoenix, Tempe, Tucson and
Flagstaff offices. About one in three of our employees has been with us
10 years or more. Our top 10 senior staff executives have 153 years of
combined service.