| About Blue Cross Blue Shield Of Arizona |
64 years
As the state's largest local health insurer, Blue Cross
Blue Shield of Arizona (BCBSAZ) has been dedicated to
offering health insurance products or services to Arizonans
for 64 years.
1.8 million Arizonans
We touch the lives of 1.8 million Arizonans every year
- from the 860,000 individuals, small business owners
and large employers who rely on us to provide their health
insurance products or services - to the 690,000 Medicare-eligible
Arizonans who rely upon us to process their claims as
Medicare's Part A fiscal intermediary.
85 million Americans
BCBSAZ is one of 42 independent licensees of the Blue
Cross Blue Shield Association. Nearly 85 million Americans
- or one in four people - carry a Blue Cross and Blue
Shield ID card. The Blue Cross and Blue Shield Association
licenses BCBSAZ to offer certain products and services
under the Blue Cross and Blue Shield names.
6.8 million claims
BCBSAZ processed 6.8 million claims last year - about
27,000 claims each day. 5.8 million claims were processed
for our commercial customers and 1 million claims were
processed for Medicare.
$2.3 billion
BCBSAZ processed $2.3 billion in claims volume last
year, including Medicare.
98 percent accuracy
We paid our commercial claims last year with a 98 percent
accuracy rate.
95 percent satisfaction rating
In 2002, nearly 95 percent of our customers rated us
favorably by indicating they were satisfied or very
satisfied with BCBSAZ. This included brokers, physicians,
employer groups, individuals and hospital administrators
we surveyed throughout the year. By keeping our focus
on customers, we have been able to maintain high satisfaction
scores every year.
1.4 million phone calls
Our claims and customer service team answered 1.4 million
phone calls last year - about 6,000 phone calls each
day - with an average hold time of 17 seconds or less.
6,900 physicians
Our network of participating physicians and hospitals
continues to prosper. We now have agreements with nearly
all Arizona hospitals and more than 6,900 Arizona physicians.
1,358 employees
BCBSAZ has 1,358 dedicated employees in our Phoenix,
Tempe, Tucson and Flagstaff offices. About one in three
of our employees has been with us 10 years or more.
Our top 10 senior staff executives have 153 years of
combined service.
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